WITHDRAWAL, TRANSFER & REFUNDS
Guidelines & Processes
We understand that circumstances can change.
Our policies ensure transparency and fairness, with clear guidelines on eligibility, timelines, and required documentation.
COMMUNICATION
Policy & Procedures
We will handle student requests for course transfers or withdrawals fairly and transparently, ensuring mutual agreement.
For detailed information on the process and applicable terms, please reach out to our support team or refer to our student handbook.
WITHDRAWAL, TRANSFER & REFUNDS
Updates & Forms
We will regularly review and update its Transfer and Withdrawal Policy to maintain fairness for students and ensure compliance with local laws and best practices. This policy should be read alongside the LSBF Refund Policy for a complete understanding.
Procedures
Form
- All requests for withdrawal is made in writing using FRM-022 Request for Course Withdrawal or FRM-022A Request for Withdrawal of Paper(s) Form.
- The student is requested to complete the FRM-029 Request for Refund (Special Cases) Form if his refund request is non-withdrawal related.
- All requests for transfers must be made by in writing by completing the FRM-023 – Request for Transfer Form by the students requesting for the transfer.
REFUNDS
Cooling-Off Period
LSBF offers students a cooling-off period of 7 working days after the date that the Contract has been signed by both parties.
There is a cooling-off period of 7 working days for maximum refund in clause 2.3 of the student contract. Students will be refunded the highest percentage of the fees (as per refund table below) already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.
After the cooling-off period, refund policy will apply as follows:
Percentage of Aggregate refunds fees post written notice of withdrawal is received
(“Maximum Refund”) More than thirty (30) days BEFORE the course commencement date.
70%
(“Maximum Refund”)
More than fifteen (15) days, but not more than thirty (30) days BEFORE the course commencement date.
50%
More than seven (7) days, but not more than fifteen (15) days BEFORE the course commencement date.
15%
Not more than seven (7) days BEFORE course commencement date, but not more than than fourteen (14) days AFTER the course commencement date.
5%
More than fourteen (14) days AFTER the course commencement date.
0%
LATE FEE POLICY
Late Payment of Fees
A late payment of S$54 per day (including of prevailing GST) will be imposed for course fees received later than 7 days after the due date stated on the student contract. London School of Business & Finance reserves the right to cancel the Student’s Pass of a student who has not made payment 15 days after the due date.