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Higher Diploma in Hospitality and Tourism Management (Mandarin)

OVERVIEW

About This Programme

Higher Diploma in Hospitality and Tourism Management is developed by London School of Business and Finance (LSBF) to provide a progression route for students aiming for a higher qualification in the field of hospitality management.

Students have to attend a programme of study and undergo on-the-Job Training of 6 months in a hospitality establishment in Singapore.

CIMA and ACCA accredited degree

8 month | fulltime
fast track degree

Practical and theoretic modules

Guided career sessions

MODULES

A programme to designed to explore beyond subject knowledge

By the end of the programme, graduates will be able to demonstrate the accounting and finance related knowledge, which will be further developed and integrated into broader business knowledge, skills and professional values and ethics.


Introduction to Hospitality and Tourism

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Front Office Operations

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Housekeeping

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Food and Beverage Operations

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Food Sanitation, Safety and Health

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Marketing in Hospitality and Tourism Management

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Customer Service

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Organizational Behaviour in Hospitality Industry

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Facilities and Maintenance Management

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Food and Beverage Management

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Human Resource Management

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Meetings, Incentives, Conventions and Events

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Marketing in Hospitality and Tourism Management

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Issues in Hospitality and Tourism Management

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Resort Management

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Niche and Speciality Tourism

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Syllabus

Full programme structure and learning outcomes

Get detailed breakdowns and learn about the advantages of learning with LSBF Singapore.

what to expect

Prepare for a career in Higher Diploma in Hospitality and Tourism Management (Mandarin)

The Higher Diploma in Hospitality and Tourism Management awarded by LSBF aims to focus on the latest development in the hospitality industry. It will help the students to identify and understand the techniques and theory implied in the hospitality environment. Students are given emphasis on developing professional hotel competencies such as effective communication skills, good customer service skills, leadership, team work and other relevant professionalism topics related to the industry.

A hospitality course is not entirely complete without the On-the-Job-Training (OJT). Therefore our philosophy is to integrate classroom studies with supervised practical work experience directly related to academic and career goals.

The Higher Diploma in Hospitality and Tourism Management aims to develop a range of specific and generic skills, covering the following fields:

  • Management within the Hospitality and Tourism Industry
  • Marketing related to Travel and Hospitality
  • Food and Beverage
  • HRM
  • Issues relating to the Industry
  • To evaluate and understand the importance of the hospitality industry’s nature.
  • To develop the professional skills that is acquired in the hospitality industry.
  • To develop graduates with the necessary skills, knowledge to be immediately effective within the hospitality and tourism industry.
  • To develop problem-solving skills, improve their ability to communicate and operate effectively as individuals within the hospitality and tourism organisation and as part of a team.
  • To enable students to make managerial level decision making and problem solving in achieving good customer service.
  • To always keep up to date on the industries technology advancement.
  • To develop in students a critical appreciation of the roles of managers within the hospitality and tourism industry.
  • To develop an understanding of the hospitality and tourism industry, including challenges and issues facing the industry.
  • To motivate students to continue their higher education in the hospitality industry.


Each module is equivalent to 15 credit points for a total of 240 credit points plus Industrial attachment.


Conventions and EventsCustomer ServiceFacilities and Maintenance ManagementFood and Beverage ManagementFood and Beverage OperationsFood sanitationFront office operationsHousekeepingHuman Resource ManagementIncentivesIntroduction to Hospitality and TourismIssues in Hospitality and Tourism ManagementMarketing in Hospitality and Tourism ManagementMeetingsNiche and Speciality TourismOrganizational Behaviour in Hospitality IndustryResort ManagementSafety and Health +6 more

programme structure

Students who have other Hospitality related qualifications, will be assessed on a case-by-case basis.

STP holders: 90%
Non-STP holders: 75%

  • Introduction to Hospitality and Tourism
  • Front Office Operations
  • Housekeeping
  • Food and Beverage Operations
  • Food Sanitation, Safety and Health
  • Marketing in Hospitality and Tourism Management
  • Customer Service
  • Organizational Behaviour in Hospitality Industry


Face to face delivery using a wide-range of teaching modes such as lectures, tutorials, simulations, role-plays, etc.

To achieve a pass grade in this module, students must obtain an overall mark of at least 40%.

Assessment for the following modules comprises of:

Customer Service

Introduction to Hospitality and Tourism

Front Office Operations

Housekeeping

Food and Beverage Operations

Food Sanitation, Safety and Health

Marketing in Hospitality and Tourism Management Customer Service

Organizational Behavious in Hospitality Industry

Assessment Percentage  Assessment ComponentPercentage
40 %Written Exam -MCQ1.5-hour exam in an exam hall
30 %Group PresentationTo do a research or project related to the module- question given by individual lecturers
15 %Online TestStudent can attempt it at their comfort provided they must meet deadline given. Test will be MCQ using the Agile Learning LMS
15 %Attendance / Class ParticipationStudents will have to actively participate in class to show their understanding. Attendance will also be monitored.

Assessment for the following modules comprises of:

  • Facilities and Maintenance Management
  • Food and Beverage Management
  • Human Resource Management
  • Meetings, Incentives, Conventions and Events
  • Marketing in Hospitality and Tourism Management
  • Issues in Hospitality and Tourism Management
  • Resort Management
  • Niche and Speciality Tourism
Assessment percentageAssessment Components
50%Individual Assignment or Class Test
50%Examination

Students attend lessons for a period of 18 months from Monday to Friday. Plus 6 months Industrial Attachment program.

ModeLecture / Tutorial / Seminars / Workshop (lab Work)Student Independent LearningTotal Hours
Full Time42 hours per module
(13 sessions of 3 hours Lecture + 3 hours of exam)
120 hours162 hours
Part Time33 hours per module
(10 sessions of 3 hours Lecture + 3 hours of exam)
100 hours 133 hours

Lectures, case studies and exercises, class discussion, role play, presentations.

Teacher Student Ratio 1 : 80

All students are required to pass all the modules in this programme and successfully complete the Industrial Attachment.

Upon completion of this programme, students will be awarded ‘Advanced Diploma in Hospitality and Tourism Management’ and may progress to a Degree Programme.

GradePercentage
Distinction D75 – 100%
Credit C55 – 75%
Pass P40 – 55%
Fail F0 – 39%

Exit Award:

Where students are unable to complete the programme, they may be given the option of an Exit Award if they meet the following criteria:

  • Passed 10 modules

In such cases, the students will be awarded the following:

Diploma in International Hospitality Management

STUDENT SUPPORT SERVICES

Why choose LSBF for your education

Study Materials

Study Materials

Students will receive study materials after they have made full payment for their programme. Replacement of study materials is subject to additional charge.

Student Portal

Student Portal

Students have access to the Student Portal. It is a useful site where the course information and learning materials are available for students’ easy reference.

Accessible Faculty

Accessible Faculty

Students may contact their lecturers directly via email outside the lecture hours for any academic related queries.

Recorded Lectures

Recorded Lectures

We will show compassion and care to all stakeholders as we believe the journey is as important as the outcome.

ELIGIBILITY

Who can apply for this programme

Who can apply for this programme
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Minimum age: 18 years and above

  • Two passes in GCE A Levels Examination, or
  • 5 GCE ‘O’ levels plus work experience (min 2 years) or an additional year of study, or
  • Completion of equivalent high school qualification (min year 11), or
  • Pass in appropriate Foundation / Certificate programme, or
  • Other similar qualifications, or
  • Mature Entry Route (MER) minimum age of 21 plus work experience (2 years min) will be assessed on a case-by-case basis

Students must have achieved a grade D7 or better in Chinese language O level, or 

Equivalent qualification i.e Year 10 Chinese language qualification 

programme FACULTY

Learn Industry-relevant Skills from
Experienced Mentors

Jennifer Zuo View Profile

Jennifer Zuo

Head and Senior Lecturer, Chinese School of International Studies

ADMISSIONS

How to apply

At the London School of Business & Finance (LSBF) Singapore Campus, our Education Consultants are ready to help with any questions about starting your studies.

Simply fill out the form on the right, and one of our consultants will guide you through the application process and support you every step of the way.
For a quick overview, check out our 3-5 step guidelines to make the process even easier.

Choose a category

Admission Process for Local Students

A ‘local student’ is defined as an individual holding Singaporean citizenship, Permanent Residency (PR), or valid passes such as the Employment Pass (EP), S Pass (SP), Dependant’s Pass (DP), or Work Permit (WP).

Local students can register either in person at the Recruitment Office or contact us through email, phone, or WhatsApp for added convenience.

Local Students will go through pre-programme counselling with the Education Consultants who will explain the Programme details, Fee Protection Scheme, Refund Policy, Appeal procedures and other important information etc.

Local Students are then required to submit the documents below for registration:

  • A duly completed Application Form
  • Proof of Professional Qualifications – ACCA/CFA Institute/etc. (if applicable) or Highest Education Qualification
  • Proof of identity card (i.e. NRIC/work pass)
  • Payment of Application Fee

Education Consultants will submit all necessary documents to the Admissions department for evaluation of the application.

Upon successful acceptance into the programme, Education Consultants will inform the Local Students that their application has been successful. Local students will need to understand and sign the Student Contract and Advisory note to confirm their acceptance of the programme.

Once Local Students have understood and signed on the 2 original copies of Student Contract and Advisory Note, they may proceed to make payments to LSBF.

Payment of fees should be made in Singapore dollars via the following modes of payment:

  • Cash
  • NETS
  • Flywire
  • Cashier’s order
  • Debit/Credit Cards
  • Singapore Cheques
     

All fees are payable to London School of Business & Finance Pte Ltd.

Upon payment from the Local Students, LSBF will issue a receipt.

LSBF will also put in place the FPS Insurance for Local Students to protect the fees paid to the School. This FPS Insurance account is applicable for ALL Local Students regardless of their nationalities and the type of passes they held.

Admission Process for International Students

International Students – refer to foreigners – who wish to pursue a full-time study in Singapore with London School of Business & Finance (LSBF). You are required to apply for a Student Pass with the Singapore Immigration & Checkpoints Authority (ICA).

International students may submit your inquiry to info@lsbf.edu.sg or contact LSBF recruitment agents at your home country.

International Students will go through pre-counseling with the Education Consultants / Business Development Managers / LSBF’s approved Recruitment Agents who will explain the Programme details, Fee Protection Scheme, Refund Policy, Appeal procedures and other important information.

International Students are required to submit the documents below for evaluation:

  • A duly completed Application Form
  • Certified copies of ALL academic qualifications and transcripts (From Secondary School / High School onwards / equivalent)
  • Proof of English language proficiency
  • Clear copy of student’s valid travel document (First page and Last page of Passport)
  • Certified clear copy of birth certificate
  • Copy Malaysian ID card (if applicable)
  • A duly completed ICA student pass application forms: Form 16 and Form V36
  • Recent passport-sized photograph (white background)
  • Student enrolling for Professional Programmes, a proof of relevant membership may be required.
  • Payment of Application Fee


All documents submitted needs to be in English language. Please provide the original non-translated and translated documents during submission.

*All students who do not meet the minimum requirement for their English proficiency level will need to sit for our English Placement Tests.
Students who go through Recruitment Agents and are in their country of origin are required to sit for 2 English Placement Tests (EPT). The first provisional EPT will be conducted at the Recruitment Agent’s Office and a Second EPT will be conducted at LSBF premise after the student has arrived in Singapore. The latter test will determine the final level of English that the student needs to attend.
Students who did not go through Recruitment Agents are able to sit for the EPT at LSBF premise since they are in Singapore.
Education Consultants / Business Development Managers will submit all documents to the Admissions department for evaluation of the application. Upon successful acceptance into the programme, LSBF will issue a Conditional Letter of Offer together with the Acceptance of Offer Form.

Education Consultants / Business Development Managers / LSBF’s approved Recruitment Agents will inform International Students that their application has been successful. At this point, International students will need to sign and return the Acceptance of Offer Letter Form and provide the supporting documents listed below:

  • Signed Acceptance Letter of Offer Form
  • Proof of financial ability in the form of bank statements/fixed deposit accounts/savings accounts (applicable for visa required countries International students)
  • Parent’s and/or Spouse’s employment letter with details such as date of commencement/duration of employment, designation and salary amount/month (applicable for visa required countries International students)
  • Student’s employment letter with details such as date of commencement/duration of employment, designation and salary amount/month (applicable for visa required countries International students)
  • Parents’ marriage certificate (applicable if student’s birth certificate does not state both parent’s name)
  • Student’s marriage certificate (If applicable)

Education Consultants / Business Development Managers / LSBF’s approved Recruitment Agents will explain to International Students the contents of the Student Contract and Advisory Note and inform them of any additional documents that may be required.

Upon receipt of the signed Acceptance of Offer Letter and Application fee, LSBF will proceed to submit the Student Pass application via Singapore ICA Student OnLine Application & Registration+ (SOLAR+) system.

In general, processing time for a NEW Student Pass application is about 2 weeks – 4 weeks. Processing time for International Students transferring their student pass from other PEIs is about 2 weeks to process. Some applications may however take a longer time to process.

LSBF does not guarantee any successful approval of the Student Pass application. For more information on Student Pass application, please refer to www.ica.gov.sg.

Upon approval of the Student Pass application, International Students will be informed of the result via email from their Education Consultants / Business Development Managers / LSBF’s approved Recruitment Agents. They will need to:

  1. Sign 2 original copies of the Advisory Note and Student contract
  2. Sit for the English Placement Test conducted at LSBF upon their arrival in Singapore (if applicable)
  3. Make payments for the programme fee (No payments are to be made if International Students have not signed the Student Contract and Advisory Note)
  4. Complete the formalities before collection of Student Pass in person at the ICA

Payment of fees should be made in Singapore dollars via the following modes of payment:

  • Cash
  • NETS
  • Flywire
  • Cashier’s order
  • Debit/Credit Cards
  • Singapore Cheques
  • Bank Draft
  • Telegraphic Transfer* (Bank charges to be borne by students)

*For telegraphic transfer, International Students are to indicate reference to the student’s name and/or London School of Business & Finance student’s identity number as stated on the Letter of Offer (S1xxxxxx) and provide a copy of the remittance advice to the respective Education Consultants / Business Development Managers / LSBF’s approved Recruitment Agents for tracking purpose. All fees are payable to London School of Business & Finance Pte Ltd except for the issuance fee and multiple-entry visa fee which are payable to ICA during completion of formality to collect the Student Pass.

Upon payments from International Students, LSBF will issue a receipt.

LSBF will also put in place the FPS Insurance for International Students to protect the fees paid to the School. This FPS Insurance is applicable for all students regardless of their nationalities.

Admission Process for Transfer International Students

Transferring to study from one college to another need not be a painful process. If you are currently studying with another college in Singapore, and have already secured a valid Student Pass, all you need to do is to apply for a transfer of Student Pass to study with the London School of Business & Finance in Singapore (LSBF).

Approach LSBF to apply for the desired programme to confirm your place at LSBF.

Upon receipt of the signed Acceptance of Offer Letter and Application fee, LSBF will proceed to submit the Student Pass application via Singapore ICA Student OnLine Application & Registration+ (SOLAR+) system.

In general, processing time for a NEW Student Pass application is about 2 weeks – 4 weeks. Processing time for International Students transferring their student pass from other PEIs is about 2 weeks to process. Some applications may however take a longer time to process.

LSBF does not guarantee any successful approval of the Student Pass application. For more information on Student Pass application, please refer to www.ica.gov.sg.

Upon approval of the Student Pass application, International Students will be informed of the result via email from their Education Consultants / Business Development Managers / LSBF’s approved Recruitment Agents. They will need to:

  1. Sign 2 original copies of the Advisory Note and Student contract
  2. Sit for the English Placement Test conducted at LSBF upon their arrival in Singapore (if applicable)
  3. Make payments for the programme fee (No payments are to be made if International Students have not signed the Student Contract and Advisory Note)
  4. Complete the formalities before collection of Student Pass in person at the ICA

LSBF’s friendly Education Consultants will inform you of your student pass transfer application outcome within 7-14 days.* Upon payments from International Students, LSBF will issue a receipt.

LSBF will also put in place the FPS Insurance for International Students to protect the fees paid to the School. This FPS Insurance is applicable for all students regardless of their nationalities.

*Important: Your attendance and performance at your previous school is of utmost importance in securing a successful transfer of your Student Pass to LSBF. If you have a record of poor attendance (anything below 90%) or poor academic performance, you will experience great difficulty renewing or transferring your Student Pass. It is highly possible that ICA will not approve your application.


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Russia
Aida Nurtazina
Aida Nurtazina MBA student

“The best part for me is that I can study an American MBA in Asia. Also in the near future, I will be running a business. That is why I will benefit from the scope of the two best market economies in the world.”

Kazakhstan
Edward Carter
Edward Carter MBA International Business

“The MBA at LSBF offers a comprehensive curriculum that uses real-time business and economic case studies to bring the content to life. It is delivered with enthusiasm by experienced faculty members who do an excellent job of challenging pre-conceptions, encouraging critical thinking and ensuring relevance to present and future careers.”

Global Program and Strategy Manager at JP Morgan
Tou Ryo
Tou Ryo IELTS Preparatory Course

“Before coming to LSBF, I couldn’t score above a 5 on the IELTS. After two months in LSBF’s English course, I got a score of 6 and was accepted into my degree programme in the U.S. “

China
Huang Yi Mei
Huang Yi Mei MBA International Business

“The MBA at LSBF is very informative, and is very helpful in developing my future career. The lecturers for the MBA have very different teaching styles, and are also friendly, patient and helpful.”

China
Baigali
Baigali IELTS Preparatory Course

“Studying English in LSBF has definitely improved my English & prepared me well for my MBA course in English. The tutors have been very helpful.”

Mongolia
Uranzaya Tsogtbayar
Uranzaya Tsogtbayar Higher Diploma in Accounting & Finance

“The lecturers are experienced and very knowledgeable about the subject matters but most importantly they are GIVING and CARING. I believe that the warm and engaging environment created by lecturers and staff for the students had a huge impact not only on my studies but on the development of my social skills. Another thing that […]

Mongolia
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